FAQ

We hope this list of questions is helpful but please don't hesitate to call or email with any questions.

Phone: (801) 391-2224

Email: chris@butterfield-machine.com

What's your guarantee/return policy?

You can return anything, no questions asked, for the first 30 days but we guarantee our products for lifetimes so if there is a problem after 30 days we will fix it, refinish it or exchange it if needed.  The exceptions are the one of a kind tops - brass and copper are soft metals and can ding easily so please treat them with care.  Don't spin them on hard, rough surfaces like concrete and do your best to not drop them.

Do you ship internationally?

Yes - we currently offer priority USPS shipping for international orders.  Please be aware that the shipping times will vary due to customs and we are not responsible for extra VAT/customs charges (check with your local post office before ordering).  They can choose to hold on to a package as long as they please.  In many cases, there is also no tracking information once it leaves the United States.  If you're interested in a different shipping option with tracking please contact us before placing your order.

Why isn't Express shipping an option at checkout?

The majority of our products are made to order so we don't have express shipping as an option to save confusion.  If you are interested in purchasing an item that we have in stock and would like express shipping we can make it happen.  Email or call for details.

What are your shipping rates?

Domestic (USA): Over $50 - Free shipping, otherwise $3 for the majority of items, unless ordering multiple items in which case it may be a bit more depending on total weight.

Canada and Mexico: Over $100 - Free shipping, otherwise $6 for the majority of items, unless ordering multiple items in which case it may be a bit more depending on total weight.

Europe: Over $120 - Free shipping, otherwise $7 for the majority of items, unless ordering multiple items in which case it may be a bit more depending on total weight.

Asia, Australia, and elsewhere: Over $150 - Free shipping, otherwise $8 - $16 depending on total weight of order.

How quickly will my order ship?

This can really depend on the product.  We do our best to get your order out ASAP.  Items that are ordered frequently such as our copper and brass round Begleri beads will typically ship the same day or or the next day, as we tend to keep a number of these in stock.  Other items, such as our Golf Ball Mortar are completely made to order, so please allow up to 1 - 2 weeks to ship depending on how many orders we are working on.

What is manual machining?

Manual machining accomplishes the same thing that CNC (computerized) machining does.  It's not better, just more time consuming.  Manual machining just means that we are turning the dials manually as opposed to a computer controlled machine doing it.